FAQ

General

Do you ship internationally?
Yes. Lapooa™ is an Australian-operated store and we ship within Australia and to selected international locations.

Shipping availability may vary depending on your region. For full details, please visit our Shipping & Delivery page.

Can I change my shipping address?
If you notice an error in your shipping address, please contact us as soon as possible.

If your order has not yet been dispatched, we will do our best to update it.

How can I track my order?
Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–4 business days for tracking updates to appear.

What if my order is delayed or lost?
If your tracking has not updated for several days, please allow additional time for the carrier system to refresh.

If your order has not arrived within 30 days after dispatch, please contact us and we will assist you.

What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available at checkout.

All payments are processed through secure, encrypted gateways.

Shipping & Returns

How long does shipping take?
Orders are processed within 1–3 business days (up to 5 during peak periods).

Delivery typically takes 8–14 business days depending on your location.

What is your return policy?
We offer a 30-Day Risk-Free Guarantee.

Items must be unused and returned in their original condition and packaging.

For full details, please visit our Refund Policy page.

Do you offer exchanges?
Yes. We offer exchanges for damaged or defective items.

If you receive a faulty product, please contact us and we will assist you.