Shipping & Delivery

Shipping & Delivery

What happens after placing my order?
After placing your order, you will receive a confirmation email.

Once your order has been processed, you will receive a second email with your shipping details and tracking information.

Order Processing
Orders are typically processed within 1–3 business days.
During peak periods, processing may take up to 5 business days.

Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email.

Please allow 2–4 business days for tracking updates to appear.

Delivery Time
Estimated delivery time is 8–14 business days after dispatch, depending on your location.

Please note that occasional delays may occur due to customs processing, weather conditions, or courier networks.

Where Your Order Ships From
Lapooa™ is an Australian-operated online store.

To offer reliable delivery and competitive pricing, we work with trusted international logistics partners.
Orders may be shipped from one of our partner fulfillment locations depending on availability and destination.

Incorrect Shipping Address
If you notice an error in your shipping details, please contact us as soon as possible at:
support@lapooa.com

If your order has not yet been dispatched, we will do our best to update it.

Lost or Stolen Deliveries
If your order is marked as delivered but you have not received it, we recommend checking with neighbours or contacting your local courier.

If you need assistance, feel free to contact us and we will help where possible.

Need Help?
If you have any questions, please contact us at:
support@lapooa.com

Customer Service Hours:
Monday to Friday, 9:00 AM – 5:00 PM (AEST)